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  • Welcome to the Connect User Guide
  • GETTING STARTED
    • Connect Initial Setup
  • COMMUNICATIONS
    • Calls to Extensions & Phone Numbers
    • Chat and Team Collaboration
    • App Voice and Video Calls
  • CALL HISTORY AND VOICEMAIL
    • Call History
    • Visual Voicemail
  • CONTACT MANAGEMENT
    • Contacts List
    • Adding Contacts
  • CHANNEL MANAGEMENT
    • Channels List
    • Creating Channels
    • Managing Channels
  • MOBILE APP SPECIFIC FEATURES
    • Mobile Softphone
    • iOS Integrated Calling
    • Push Notifications
    • Cellular Callback
  • SETTINGS
    • User Profile
    • Notifications
    • Audio and Video Settings
    • Call Settings
    • Call Forwarding
    • Call Recording
    • Voicemail Settings
    • Language and Appearance
    • Integrations
    • Other Settings
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  1. SETTINGS

Call Recording

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Last updated 6 years ago

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Currently Call Recording applies only to calls to/from phone numbers and calls to your PBX extension only. Calls to/from the Connect Desktop App are not included in recorded calls.

Record all calls will enable recording of all the incoming and outgoing calls.

Record internal incoming calls enables recording only of internal incoming calls.

Record internal outgoing calls enables recording only of internal outgoing calls.

Record external incoming calls enables recording only of external incoming calls.

Record external outgoing calls enables recording only of external outgoing calls.

Record by pressing a key sequence *9 will allow you to start recording calls by pressing *9 on dialpad.