SMS to Email Platform Guide (v1.2)

Welcome to the Accent SMS to Email Platform! This guide will help you get started with sending and receiving SMS messages through your email. Version 1.2 introduces improved functionality and ensures a seamless messaging experience.

Receiving an SMS Message

With our SMS to Email platform, you can seamlessly send and receive SMS messages through email. You can send and receive messages from a single email address or to and from a distribution email. Note: Receiving Multimedia Messaging Service (MMS) messages is currently supported but Sending not supported by this platform.

Here's how it works: when an SMS arrives at your Telephone Number, it's transformed into an email and delivered straight to your mailbox.

Sample Inbound SMS to Email Message

Replying to an SMS to Email Message

Let's say you receive an SMS to Email message to your phone number 17405551234 from an example cell phone number 16145551234. To reply, simply compose your message and add ### at the end, just like this:

Hi! Thanks for your message. Looking forward to hearing from you! ###

By adding ###, you're letting our Email to SMS processor know that your response is complete. This helps us ensure that only your intended message reaches its destination as an SMS, without any extra bits like email signatures.

To ensure your replies are processed correctly:

• End your message with ###. This marks where your message ends.

• Any content after ### will be ignored.

• Emojis are supported for expressive replies.

Sample Outbound Email to SMS

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Composing a new Email to SMS Message

We support two different methods to send an Email to SMS!

Method 1. Single Number Format

If you have only one phone number linked to your email, use this simple format:

To: [e-mail]

Method 2. Traditional Numbers Format

Create an email address using this format: [e-mail]

• Swap out 'TheNumberToSendTo' with the recipient's phone number. Using the previous example, this would be 16145551234.

• Replace 'MyNumber' with your Telephone Number (TN) that you want to send from. For instance, using the previous example, it would be 17405551234.

For instance, if you're sending an SMS from 17405551234 to 16145551234, your To email address would look something like:

To: [e-mail]

Once you've set up the email address, simply compose your message, end your message with ###, and send it. Your email will work its magic and be transformed into an SMS message to the intended recipient.

Sample New Message To Recipient

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Sending to Multiple Recipients

You can send messages to up to 10 recipients in a single email. Separate each recipient with a comma.

Method 1. Single Number format:

To: [e-mail], [e-mail]

Method 2. Traditional Number format

To: [e-mail], [e-mail]

If you have any questions or need further guidance, feel free to reach out. We're here to help you every step of the way!

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Key Guidelines to Remember

• End with ###: Every message must end with ###. Messages without it won’t be processed.

• Number Format:

  • Use 11-digit numbers (e.g., 16145551234).

  • Avoid spaces, dashes, or special characters.

• MMS Support: You can receive MMS messages, but sending MMS is not yet available.

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Error Notifications

New in version 1.2, if you are a registered user, you will receive error notifications if we are unable to process your email request. The error email will contain the following:

• Reason for failure

• Assistance to correct common mistakes

• Reference ID to share with our support team to assist you with a specific message issue.

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Support and Assistance

If you have any questions or need help, our support team is here for you! Reach us at:

• Email: [e-mail]

• Include the Reference ID if you have one so our team can review what happened.