Receiving a Fax

Faxes can be received and viewed in multiple places but the main repository for inbound (and outbound) faxes is via the History page.

Fax history will show a complete record of every single fax received (and sent) from your account. Fax history is accessible by clicking the "history" option on the left panel. For more detail on the Fax History page please reference our dedicated Fax History section.

Inbound faxes can also be delivered directly to a user's email address. Using the notification settings, users can toggle on the ability for a copy of the fax to be attached to the email notification (Account in top right > Settings > Fax > Email Notifications)

Email notification settings

With Accent CloudFAX, we give you the ability to customize how you receive email notifications for inbound and outbound faxes. These can be set on the account level which will affect all users on the account, or a user level.

NOTE: If you disable notifications on the account level, users will not be able to enable them on the user level. Any admin on the account can adjust the account level email notification settings.

You can set email notifications for inbound and outbound fax status from All to None, Success, and Failure.

You can also customize the contents of email notifications by using the toggle button to turn On or Off certain content from being delivered over email.

You will only receive notifications for faxes based on those settings.

NOTE: To receive inbound fax notifications a user will need to be assigned to the fax number.