Sending a Fax

Faxing On-Demand

A fax can be sent from the CloudFAX portal via the Send Fax section on the Fax page.

To begin, enter your 10-digit fax destination number in the box labeled "Fax Number".

You can also use the contact button to simply select a recipient from your contact list. In this case, you do not need to type out the fax number, the system will automatically send it to the fax number associated with the contact

Next, you may select the file you wish to upload from your computer, this is the file which will be faxed to the recipient.

Use the File Converter to easily convert a file to PDF or TIFF format for easey fax transmission.

If you'd like to include a cover page, simply check the box that says "include cover page"

If you wish to add a tag to the fax (this will show up in your fax history) simply click on the tag search bar and search or add tags here.

Click the SEND button.

That's it! You will see a pop-up notification confirming your fax was sent. You can always check the status of a fax on your Fax History page.

Scheduling a Fax

Users can schedule a fax to send at some day or time in the future directly through the web portal utilizing the "Send Later" feature.

Simply compose a fax like you normally would by entering the receiving fax number, using a cover page if you choose, and adding your files to the fax.

Then, instead of clicking the main "Send" button (which would immediately process and send the fax), you will want to press the "send later" button. This will activate a modal and allow you to enter the date and time that you wish for the fax to process and send.

After entering the new date and time, click the "Send" button. If nothing further is done the fax will process and send at that time.

The fax will show with a watch icon on your history screen and be available to cancel any time before the fax processing. To cancel the fax, check the box to the left of the fax and click the red "delete" button at the top.

Faxing From Email

One of the features of Accent's CloudFAX is the ability to send and receive faxes right from your email. Below you will find instructions on how to do this.

Note: This feature will only work from an email address associated with an active account in our system.

Addressing the email

To send a fax from email, compose a message from your email. In the To: field, type the 11-digit fax number (ex. 18885551212) followed by @sendfax.accentvoice.com, For example, [e-mail].

Note: It is important to always use an 11-digit fax number when formatting the email. This means you need to include a "1" for faxing any number in the USA or CANADA. For international faxing, digits will vary but always include the country code.

Faxes sent via email are limited to 10 recipients or less. Attempting to send to more than 10 recipients will result in an error.

Populating info onto a cover page

If you have your cover page setting turned on, Fax will automatically take details from your email and populate them directly onto a cover page. To turn this feature off, click your initials in the bottom left, select "Your Settings" on the left, choose your 'fax' tab, and toggle it off:

If this setting is enabled, the details you enter into your email will populate onto your cover page

The email subject line will populate RE: field of the cover page. (see screenshot below)

The body of the email will populate the Comments field of the cover page. (See screenshot below)

Attach your document to fax

When sending a fax from email you can attach multiple document types (see below). You can attach a single document or multiple documents (varying formats is fine) and they will be rendered, converted to a faxable format, and sent to your destination fax number. Max file size is 25MB. Max amount of file attachments is 25.

Once your documents are attached, simply hit SEND. That's it! We'll take care of the rest.

Allowed Email Attachments:

Adobe Acrobat Documents (PDF)

Microsoft Office Files (DOC, DOCX, XLS, XLXS, PPT, PPTX)

Open Office Files (ODP, ODS, ODT)

Google Files (GDOC, GSLIDES, GSPREADSHEET)

Text Files (TXT, RTF)

Printer Files (PCL, EPS, PS)

Image Files (TIFF, TIF, GIF, PNG, JPEG, JPG)

Other Files (FXC, FODT, HTML)

If you create a file using a scanner or print to file, always choose the option of black and white for the output