GXP 2170 Guide
Last updated
Last updated
Brief description about the 2135 phone highlighting its features and benefits
The 2170 LCD display provides
These keys can be programmed by Accent to do a variety of things. Some of these options are speed dials, park lines, and BLFs (busy lamp fields).
The function of these keys will change depending on what is shown on the phone's LCD display.
The 2170 includes a bank of dedicated feature keys to the right of the dialpad. The feature keys are shown in the pictures below with details regarding each key's unique operation.
Place an active call on/off hold.
Access voicemail and mailbox messaging features.
Access the corporate phonebook and directory.
Mute/Unmute the phone's microphone during an active call. Also used to toggle Do Not Disturb mode on/off when the phone is idle.
Transfer the active call.
Used to call a number after dialing the number with the keypad. Can also be used to quickly redial the last called number.
Press to engage a connected headset and activate headset mode.
Adds additional callers to an active call or to create an ad-hoc conference call.
Press to toggle the speaker phone on/off.
Use to increase/decrease caller volume on an active call and the ring volume when the phone is idle.
You can answer a call in several ways:
Taking the Handset/Headset off hook
Pressing the Speaker button
Pressing the corresponding account Line button
When there is a call waiting, users will hear a Call Waiting tone.
The next available line will flash red.
Answer the incoming call by pressing its corresponding LINE button.
The current call will be put on hold.
Toggle between the calls using the LINE button.
Take the Handset/Headset off-hook, press the Speaker button, or press an available Line key.
The line will have dial tone and the corresponding line’s LED will turn green.
Enter the phone number.
Press the Send button or press the “DIAL” softkey
End a call by pressing the “EndCall” soft key or hanging up the handset.
Use the speaker button to toggle speaker phone on/off.
Use the Headset button to use the headset once it had been connected.
With an active call, follow the below steps based on the type of transfer desired.
Press transfer button.
Dial the number and press the transfer button to complete transfer of active call.
Press transfer button.
Dial the number and once the call is established, press the attended transfer key to transfer the call.
Press the transfer button.
Dial *86 followed by the destination extension number.
Press the transfer button to complete transfer of active call.
Parking a call allows any phone in your system to pick it up. Follow these steps to park and retrieve parked calls.
Press the programmed feature key labeled "Park"
Listen to the read-out for which line the call is being parked on
The call will be parked automatically and the handset can be returned to its base
Lift the phone handset
Press the programmed feature key where the call is parked to automatically connect to the call (the line should turn red on the LCD display when a call is waiting)
If the call is parked on a line that is not shown on the LCD display, dial the park line as if it is an extension to connect to the call
The 2170 allows for 3 way conference calling. Follow these steps to establish a 3 way conference call.
A regular call should already be active
Press the conference button
Dial the extension or phone number that you want to conference in
Wait for the second call to connect
Press the conference button again or the "ConfCall" soft key to establish the 3 way conference call
While in a conference call, the host or originator of the call can kick either of the other two callers using the soft keys below the LCD display. If the host is disconnected however, the other two callers will also be disconnected.
A call can be placed on hold by pressing the dedicated hold button.
Place a call on ‘hold’ by pressing the hold button
Resume call by pressing the hold button or corresponding blinking LINE.
Take the phone off-hook
Press the dedicated SEND button or the “REDIAL” soft key
Press the MUTE button to mute and unmute the microphone when on an active call. The mute icon in the top left corner of the LCD display indicates whether the microphone is muted.
When phone is idle, use MUTE button to toggle phone in/out of Do Not Disturb (when activated, all calls will go to voicemail).
A blinking green light in the phone's top right corner indicates a message is waiting.
Press the Message button to retrieve the message
The system will prompt the user through the process of message retrieval
