# Phone Calls The Accent app is an always connected desktop softphone application which you may use to make and receive calls in place of your physical desk phone. Calls made with the desktop softphone originate from your extension just as if they were placed from you desk phone. You may place and receive calls from both your desk phone (if applicable) and the application, both operate separate of the other. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guides.accentvoice.com/desktop-user-guide-1.6/communication/phone-calls.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.