Channels (Team Chat)

Channels are a team chat feature which allow internal groups and teams of users to communicate in real-time via chat messages and file shares. A channel can be created for any topic, project, function, groups, or any other reason for communicating to multiple people simultaneously.

This section will detail interacting with a single channel and its members. For details regarding the Channels List, Managing Channels, or Creating Channels please refer to their individual sections.

Channel members may hold one of three Channel Roles: Channel Owner, Channel Moderator, or Channel Member. More information regarding Channel Roles is available in the Managing Channels section of this guide.

The mechanics of Channel chat are very similar to one-on-one chat sessions, you may refer to the dedicated section on Chat for further details on specific chat mechanics. Messages and files posted within the Channel appear in the Channel Content Thread in chronological order. You may download any file posted to the thread by clicking the file's accompanying download link, downloaded files are accessible via the My Files menu.

Channel Actions

The Channel Actions︙ button will reveal a tabbed window that allows you to toggle between a list of the Channel Members and the files shared within the channel.

Channel Members

The Channel Members list shows a detailed list of the users who are members of the particular channel with an Actions︙ button to quickly contact an individual user directly or view their User Profile. The list also includes an icon displaying the user's Channel Role.

Channel Files Shared

This Files tab within a Channel differs from the Files page accessible from the top navigation toolbar, this Channel Files tab details files shared within the specific Channel. Once a user shares a file within a channel that file will remain within the Files tab for reference or access in the future. Clicking on the Files tab will provide a list of those shared files within the Channel and allow you to download any file shared.

Note: Once the file is downloaded it is available within the file folder you designated and also from within the app's Files page.

Searching within a Channel's history is identical to search within a one-on-one chat with the only primary difference being you are searching through a Channel with messages and files from multiple users instead of just two. You may refer to the section on Chat Search for further detail on searching within a chat.

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