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Troubleshooting & FAQ's
You must allow the app access to your device's microphone and camera the first time you attend a meeting. This access must only be granted once and is not required for future meetings upon initial grant by the user.
For the best audio experience, we recommend using a headset and microphone. Excess noise and echo can sometimes be generated when using the integrated microphone and speakers in certain laptops or devices. We suggest testing the experience with your specific device before hosting a meeting.
Accent Meetings relies on the performance of the user's internet connection and their individual PC/Mac to deliver a quality video streaming experience. In some cases, the internet connection or device processing capabilities may lag and the video resolution will adjust to compensate.
To launch a new Accent Meeting a validated user login is required to open and start the meeting. Once a validated user has logged in then all other attendees will be placed in the meeting. If two or more users with valid user credentials are attending the same meeting then only one login is required to open the meeting.
Yes, once a meeting is launched the meeting organizer can set a meeting password by clicking the meeting info button in the bottom right of the control panel. Once a meeting password is set, any new attendees must enter the password prior to joining the meeting via web browser or app. We also have a dedicated page to meeting security which you can access here.
Users may personalize their Meeting view by toggling between speaker and tile, your browser/app will remember your personal view preference when joining Meetings. To toggle between views within a browser or the desktop app, simply click the view button located in the bottom right corner of the screen.
Speaker view will highlight the active speaker in the meeting by placing that person in the large view of the screen.
Tile view will scale out all meeting participant evenly across the width of the screen and highlight the active speaker with a blue highlight around their video box. We recommend tile view for the best participant/user experience.
You can flip your image at any time by right clicking on your video tile and choosing "Flip".
A user may currently record the audio portion of a meeting. At this time recording the meeting video is not available, this may change in a future update as Accent continues to expand the Accent Meetings service.
Meeting durations are limited to three continuous hours.
The current limit is 30 participants per meeting, this may be increased in future updates.