Accent Desktop User Guide
Training Center
  • Welcome to the Accent Desktop User Guide
  • Getting Started
    • Download & Setup
    • App Layout & Interface
    • App Updates
  • Communication
    • Communication Menu
    • Phone Calls
      • Making & Receiving Phone Calls
      • Direct Voice and Video Calls (App to App)
    • Team Communication
      • Chat
      • Channels (Team Chat)
      • Channels List
      • Creating Channels
      • Managing Channels
    • My Status
    • Recent Activity
    • Contacts
      • Adding Contacts
    • Call History
    • Visual Voicemail
    • Communication Settings
      • User Profile
      • Notifications
      • Audio and Video
      • Call Settings
      • Call Forwarding
      • Find Me / Follow Me
      • Call Screening
      • Call Blocking
      • Call Recording
      • Voicemail Settings
      • Language and Appearance
    • Reconnect Screen
  • Meetings
    • Meetings Page
    • Hosting/Attending a Meeting
    • Video Layout During a Meeting
    • In-Meeting Controls & Options
    • In-Meeting More Actions Menu
    • In-Meeting Settings Menu
    • Meeting Security & Privacy
    • Troubleshooting & FAQ's
  • Calendar
    • Connect Your Calendar
    • Calendar Page
    • Disconnect Your Calendar
  • Files
    • Downloaded Files
  • App Menu
    • Integrations
    • Quick Links
Powered by GitBook
On this page
  • Using Visual Voicemail
  • Voicemail Search and Actions
  • Listening to and Downloading Voicemail Messages

Was this helpful?

  1. Communication

Visual Voicemail

PreviousCall HistoryNextCommunication Settings

Last updated 3 years ago

Was this helpful?

Each user has a voicemail box by default and voicemail may be enabled/disabled via the menu. All voicemail messages are available for delivery to email and transcription to text within the email. If the user has designated voicemail messages to be delivered via email then the message will be automatically transcribed and the transcription included within the body of the email by default.

Using Visual Voicemail

The Accent app provides a convenient user interface to manage and interact with voicemail messages. A caller may be directed to voicemail in two cases:‌

  1. A call was rejected explicitly by the user.

  2. A call was not answered after the number of seconds specified in .

‌Both scenarios imply the user has enabled Voicemail in their .‌

Voicemail Search and Actions

‌To access Voicemail, open the Voicemail tab in the main menu. Voicemail has the same search functionality as, allowing you to find a specific message. The search looks for matches in caller's name and phone number.‌

Each voicemail record is automatically linked to a (which may be a personal, company or device contact) by the phone number. If the application finds a matching contact, the image and name will be shown.​

‌A voicemail's status can be "new" or "read". New messages appear bolded within the list. Once you listen to a voicemail message, it is automatically marked as "read".‌

Clicking on a voicemail record initiate a call. Actions︙ menu shows more actions, such as:‌

  • Play/Pause a voicemail record.

  • Download a voicemail record.

  • View Contact Profile shows a Contact if the caller is associated with a contact.

  • Open Chat starts a Chat if the caller is associated with a Chat capable contact.

  • Mark as New/Read explicitly marks a voicemail record as new or read.

  • Delete permanently deletes a voicemail record after the user's confirmation.‌

Listening to and Downloading Voicemail Messages

Each voicemail record can be listened to with the built-in player or downloaded from Actions︙button. Downloaded ​files are accessible within the window.

Voicemail is only available for , i.e. not when someone places a to you. To customize your Voicemail experience, visit the .

My Files
Calls from Extensions and Phone Numbers
Direct app call
Voicemail Settings
Voicemail Settings
Voicemail Settings
Voicemail Settings
Call History
Contact