Troubleshooting & FAQ's

Audio/Video Troubleshooting

People can't hear or see me during a meeting.

You must allow your web browser and/or mobile app access to your device's microphone and camera the first time you attend a meeting. This access must only be granted once and is not required for future meetings upon initial grant by the user.

My audio echos occasionally or generates excess noise.

For the best audio experience, we recommend using a headset and microphone. Excess noise and echo can sometimes be generated when using the integrated microphone and speakers in certain laptops or devices. We suggest testing the experience with your specific device before hosting a meeting.

People say my video is "fuzzy" or distorted.

Accent Meetings relies on the performance of the user's internet connection and their individual PC/Mac to deliver a quality video streaming experience. In some cases, the internet connection or device processing capabilities may lag and the video resolution should be adjusted to compensate.

Accessing a Meeting

I can't remember my username or password, how do I reset or change it?

To change or confirm your Accent Meetings login credentials please contact Accent Tech Support directly at [email protected], via our website, or via phone at (800) 589-7379.

Do I have to login to join a meeting?

To launch a new Accent Meeting a validated user login is required to open and start the meeting. Once a validated user has logged in then all other attendees will be placed in the meeting. If two or more users with valid user credentials are attending the same meeting then only one login is required to open the meeting.

Why does the dial-in code change for some meetings?

When you initially signed-up for Accent's cloud services the Accent support team provided a unique meeting ID and dial-in code which will remain static for the duration of your subscription, the dial-in code for that meeting ID will never change. If you launch a meeting with a different meeting ID then the dial-in code will be randomly generated by our systems, this is done for security purposes.
It is highly recommended that meeting hosts use the meeting ID and link provided by Accent personnel, you can learn more about this via our Security & Privacy page.

Can I secure my meeting with a password?

Yes, once a meeting is launched the meeting organizer can set a meeting password by clicking the meeting info button in the bottom right of the control panel. Once a meeting password is set, any new attendees must enter the password prior to joining the meeting via web browser or app. We also have a dedicated page to meeting security which you can access here.

During a Meeting

What view options are available during a meeting?

Users may personalize their Meeting view by toggling between speaker and tile, your browser/app will remember your personal view preference when joining Meetings. To toggle between views within a browser or the desktop app, simply click the view button located in the bottom right corner of the screen.

Speaker View

Speaker view will highlight the active speaker in the meeting by placing that person in the large view of the screen.

Tile View

Tile view will scale out all meeting participant evenly across the width of the screen and highlight the active speaker with a blue highlight around their video box. We recommend tile view for the best participant/user experience.

When presenting text my image shows reverse of what it should.

You can flip your image at any time by right clicking on your video tile and choosing "Flip".

Can I record my meetings?

A user may currently record the audio portion of a meeting. At this time recording the meeting video is not available, this may change in a future update as Accent continues to expand the Accent Meetings service.

Is there a meeting duration limit?

Meeting durations are limited to three continuous hours.

Is there a meeting participant limit?

The current limit is 30 participants per meeting, this may be increased in future updates.

How do I change/customize my profile picture?

Accent Meetings utilizes the globally recognized avatar service (Gravatar) for profile images. To customize your meeting profile/avatar, create an account at https://en.gravatar.com/ and within the Settings menu input the email address which was used when creating your Gravatar account. The image utilized for your Gravatar account will then be populated within your Accent Meetings profile.
Last modified 5mo ago