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  • Welcome to the Connect User Guide
  • GETTING STARTED
    • Connect Initial Setup
  • COMMUNICATIONS
    • Calls to Extensions & Phone Numbers
    • Chat and Team Collaboration
    • App Voice and Video Calls
  • CALL HISTORY AND VOICEMAIL
    • Call History
    • Visual Voicemail
  • CONTACT MANAGEMENT
    • Contacts List
    • Adding Contacts
  • CHANNEL MANAGEMENT
    • Channels List
    • Creating Channels
    • Managing Channels
  • MOBILE APP SPECIFIC FEATURES
    • Mobile Softphone
    • iOS Integrated Calling
    • Push Notifications
    • Cellular Callback
  • SETTINGS
    • User Profile
    • Notifications
    • Audio and Video Settings
    • Call Settings
    • Call Forwarding
    • Call Recording
    • Voicemail Settings
    • Language and Appearance
    • Integrations
    • Other Settings
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  • Using Visual Voicemail
  • Voicemail Search and Actions
  • Listening to and Downloading Voicemail Messages

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  1. CALL HISTORY AND VOICEMAIL

Visual Voicemail

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Last updated 6 years ago

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Using Visual Voicemail

Connect provides a convenient user interface to manage and interact with voicemail messages. A caller may be redirected to voicemail in two cases:

  1. A call was rejected explicitly by the callee.

Voicemail Search and Actions

To access Voicemail, open the Voicemail tab in the main menu. Voicemail has the same search functionality as Call History, allowing you to find a specific recording. The search looks for matches in senders' names and phone numbers.

Each voicemail record is automatically linked to a Contact (which may be a personal, company or device contact) by the phone number. If the application finds a matching contact, the image and name will be shown.

Voicemail records status cna be "new" and "read". New records are highlighted. Once you listen t a voicemail record, it is automatically marked as "read".

Clicking on a voicemail record initiatee a call. Actions︙ menu shows more actions, such as:

  • Play/Pause a voicemail record.

  • Download a voicemail record.

  • Open a downloaded voicemail record (on mobile and desktop applications).

  • View Contact Profile shows a Contact if the caller is associated with a contact.

  • Open Chat starts a Chat if the caller is associated with a Chat capable contact.

  • Mark as New/Read explicitly marks a voicemail record as new or read.

  • Delete permanently deletes a voicemail record after the user's confirmation.

Listening to and Downloading Voicemail Messages

Each voicemail record can be listened to with the built-in player or downloaded from Actions︙.

On desktop and mobile applications, Connect remembers the location of the downloaded file and offers to open it in system's default audio player instead of re-downloading it. If you move or delete the recording file, the application will offer to download it once again.

A call was not answered after the number of seconds specified in .

Both scenarios imply that the callee has enabled Voicemail in their .

You can change the default on-click behavior in the

You can also change the number of voicemail records to be shown in the application. To do this, open and set the Number of Voicemail records to show as needed.

Currently Voicemail is only available for Calls to Extensions and Phone Numbers, i.e. not when someone places a to you.

To customize your Voicemail experience, visit the .

Voicemail Settings
Voicemail Settings
Other Settings
Language and Appearance
Voicemail Settings
Direct app call