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  • Welcome to the Connect User Guide
  • GETTING STARTED
    • Connect Initial Setup
  • COMMUNICATIONS
    • Calls to Extensions & Phone Numbers
    • Chat and Team Collaboration
    • App Voice and Video Calls
  • CALL HISTORY AND VOICEMAIL
    • Call History
    • Visual Voicemail
  • CONTACT MANAGEMENT
    • Contacts List
    • Adding Contacts
  • CHANNEL MANAGEMENT
    • Channels List
    • Creating Channels
    • Managing Channels
  • MOBILE APP SPECIFIC FEATURES
    • Mobile Softphone
    • iOS Integrated Calling
    • Push Notifications
    • Cellular Callback
  • SETTINGS
    • User Profile
    • Notifications
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    • Call Settings
    • Call Forwarding
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    • Voicemail Settings
    • Language and Appearance
    • Integrations
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  • Managing Channel Members
  • Edit Channel
  • Delete Channel
  • Channel Roles

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  1. CHANNEL MANAGEMENT

Managing Channels

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Last updated 6 years ago

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Managing Channel Members

The Channel owner can invite or remove members in public or private Channels. This is the only way to add new members to private Channels. To do this, go to Channel Manage page.

Select or deselect members under Manage Channel members list. You can use the search bar to find members. Press Save to save changes.

Edit Channel

You can also edit Channel information or change Channel type in Channel Manage Page.

Delete Channel

A created Channels can be deleted by clicking on Delete in Channel Properties and confirm the Channel deletion in the pop-up window.

Channel Roles

There are 3 roles a user can have within a Channel:

  • Channel Owner is a user who created the Channel

  • Channel Member - any member of a public Channel or a user who was invited in a private Channel

Only one Channel Owner per Channel may exist. A Channel Owner can nominate a Channel member as a Channel Moderator. There are no restrictions on the number of Channel Moderators per each Channel.

Nominating a member as a Channel Moderator by the Channel Owner is very simple. To do this, the Channel Owner needs to open the member properties and click on Grant admin rights. To remove the rights, the Channel Owner needs to open member the properties and click on Remove admin rights.

Channel Moderator is a Channel member who was given to invite or remove members from the Channel ( indicates that the member is Channel Moderator within the current Channel)

Icon Channel Moderator