# Mobile Softphone
The Connect Mobile app offers the option of enabling and disabling the mobile softphone upon user request. To enable the softphone within the mobile app, first open the mobile menu then tap your user profile icon in the top left corner of the menu.
You will be presented with the My Status window. To enable the mobile softphone tap the blue "Switch to VoiceONE Connect" button under the Call mode heading.
The app will ask you to confirm the switch to softphone mode, confirm the switch by tapping "Yes".
Once the change is complete, tap the blue "Save" button in the bottom right corner of the app to utilize the softphone.
***Please Note:** Switching to mobile softphone mode will render your desk phone inoperable for the period in which you are using the mobile softphone. During this time calls will not be delivered to your desk phone nor can calls be placed via your desk phone. All calling must be received and placed via the mobile app while the softphone is enabled.*
To re-enable your desk phone when you are finished using the mobile softphone, simply repeat the steps described above and choose the "Switch to Desk Phone" Call mode option within the My Status page of the app.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://guides.accentvoice.com/connect-user-guide/mobile-specific-features/mobile-softphone.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.